Privacy Policy
At ColdZero, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.coldzero.eu) or make a purchase, in fully compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect To process your orders and provide a seamless shopping experience, we collect the following types of information:
-
Order Information: When you make a purchase or create an account, we collect your name, billing address, shipping address, email address, and phone number.
-
Technical Data: We automatically collect certain information about your device, including your IP address, browser type, and time zone, through the use of essential cookies (necessary for the shopping cart and checkout process to function).
-
Payment Information: We do not store or collect your credit card details. All payment transactions are securely processed and encrypted by our third-party payment gateways (such as PayPal or Stripe).
2. How We Use Your Information We use the collected data exclusively for essential business operations:
-
To fulfill and ship your orders (including sharing necessary details with our shipping carriers).
-
To communicate with you regarding your order status, tracking updates, or production issues (e.g., confirming custom layout details).
-
To screen our orders for potential risk or fraud.
-
To comply with legal and tax obligations, which require us to maintain proper invoicing records.
3. Sharing Your Personal Information We respect your privacy: we do not sell, rent, or trade your personal data to any third parties. We only share your information with trusted partners strictly necessary to operate our business:
-
Shipping Carriers: To deliver your physical goods (e.g., UPS, DHL).
-
Payment Processors: To securely handle your transactions.
-
Service Providers: Such as our hosting platform (PrestaShop) that powers our online store.
4. Data Retention When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that certain data (such as invoices and transaction records) must be retained for a specific period to comply with Portuguese and European tax laws.
5. Your GDPR Rights If you are a resident of the European Union, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted (the "Right to be Forgotten"). If you would like to exercise this right, simply contact us using the information below. We will process your request promptly, provided it does not conflict with our legal obligation to retain specific billing data.
6. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint or data request, please contact us by email at: contact@coldzero.eu