We at coldzero believe in the quality of our products to know that you'll probably never need / want to return any of our products. But in a situation it does happen, we will gladly accept the return. Our terms are the following:
- You have 14 days upon receipt of the order, to notify us about a return.
- Custom parts are not returnable. Neither are parts made to order, like front panels, for example.
- Shipping Costs are not refundable.
- Customized Items are also not returnable. Like Gpu backplates customized with different colors.
- Case parts for EOL (end of life) or discontinued cases are non-returnable.
- You must return an item in the same condition as it was received, meaning, unused. You must also include all accessories.
- You pay shipping costs back to us.